We are committed to respect and support the Human Rights principles and values laid out in the International Bill of Human Rights (consisting of the Universal Declaration of Human Rights and its related covenants), the International Labor Organization’s Declaration on Fundamental Principles and Rights at Work, Organisation for the Economic Co-Operation and Development (OECD) guidelines for Multinational Enterprises and the United Nations Guiding Principles on Business and Human Rights.
We fundamentally believe that connectivity and the technologies we provide are a social good that can support human rights by enabling free expression, exchange of ideas, education and economic development. Simply put, our technology allows billions of people around the world to communicate and access information and we are proud of this.
Whilst we embrace fully our technological advancements, we are humbled by the responsibility that comes with this and acknowledge the risks. The most salient human rights risks related to our company and business involve the potential misuse of the technology we provide to infringe on the right to freedom of expression and right to privacy. As with any large enterprise, Human Rights risks also exist across our entire operations from our supply chain to our own operations. We have processes and policies in place for those.
For supply chain information, see our responsible sourcing page.
For more on rights of those in our own operations, see our respecting our people page.
For more on our ethical governance and remediation and grievance mechanisms, see our Ethical business page.
For how we support communities see here.
Our Human Rights policy along with our Code of Conduct guide our human rights work. The policy was updated in December 2019 and can be found here.
Human Rights Due Diligence
The Nokia Human Rights Due Diligence (HRDD) process is a non-commercial cross company investigative process covering sales as well as R&D. This process is pre-emptive and rigorous. It is used to identify the potential risk level of human rights violations through the misuse of our technology before any sale is done or a solution is developed, while also attempting to identify ways to mitigate these risks to ensure compliance to our
Human Rights Policy.
Our approach looks at aspects such as, a country’s long-term commitment to uphold Human Rights, intended use of technology and customer type to help identify potential risk early in the process and trigger the required HRDD investigation and senior-level review where needed. The HRDD triggers are a mandatory part of the sales approval process.
When a risk is identified, Human Rights risk screening is done completely independently of the sales team and without consideration of the monetary value of the transaction and purely based on potential effects on Human Rights.
HRDD is centrally managed by a full-time Head of Human rights who reports to a senior manager, using a global process to ensure accountability, reportability and consistent practices across Nokia. The Head of Human Rights function is part of the Sustainability team in Marketing and Corporate Affairs and works across the entire business ecosystem from business groups to sales to ensure adherence to the Human Rights Policy. The Human Rights Panel, chaired by Head of Human Rights, is a cross functional senior group including technical, legal, marketing and communications senior experts that is called upon when needed to analyze cases from all angles in terms of potential risk to Human Rights. In addition, the Human Rights Governance Council consists of senior executives who review cases where agreement could not be reached earlier, with the final decision being made by the Nokia President and CEO.
Training and transparency
Training is a key aspect of ensuring our commitments to Human Rights are upheld. Training, tracking results, communication of Human Rights Due Diligence findings, checkpoints are reviewed and, where needed, improved on an ongoing basis.
Nokia communicates more on its commitment to transparency in our annual People and Planet Sustainability report. Anonymized Human Rights Due Diligence case outcomes are also published in this report. Nokia is the only telco equipment vendor to publish these.
Of the HRDD cases investigated in 2019
- 71% were resolved as “Go”
- 6% as “No go” and
- 21% as “Go with conditions”.
We aim to be transparent and active by working with key industry stakeholders including, amongst others, through membership in the Global Network Initiative (GNI). GNI is a unique multi-stakeholder group involving leading ICT companies, investors, academics and civil society groups.
GNI participants commit to implement the organization’s Principles on Freedom of Expression and Privacy (the GNI Principles), which provide direction and guidance to the ICT industry and its stakeholders in protecting and advancing the enjoyment of these human rights globally. We are a member of the Board of GNI and as part of GNI membership, we undertake an independent assessment on our Human Rights approach.
In October 2019 we completed our first ever GNI assessment conducted by the independent assessor Foley Hoag LLP. We are honoured to report that the GNIBoard found Nokia has made good faith efforts over time to implement the GNI Principles on freedom of expression and privacy. A full statement will be released in early 2020 after the publication of the formal GNI report on the 2018/2019 assessments of GNI companies.
The GNI also through collaboration and discussion collectively advocate with governments and international institutions for laws and policies that promote and protect freedom of expression and privacy.
Human rights in the supply chain
With over 14 000 suppliers in over 100 countries globally, we are focused on ensuring that labor rights are respected in all of the operations that suppliers conduct on our behalf.
We do not tolerate slavery, servitude, trafficking in persons, and forced or compulsory labor in our own operations or in our supply chain. In June 2019 we published our third Modern Slavery statement, with an updated risk map. The statement is available on nokia.com or can be found here.
Integrating Human Rights assessments
Assessing the impact of a company’s activities requires an honest self-assessment to determine the risk profile of different projects, geographies and industries. Once potential harms have been identified, an assessment of the company’s position on the sales that create such risks canbe developed.